Changes to the non-emergency PTS for Surrey Downs patients

Changes to the non-emergency PTS for Surrey Downs patients

Changes to the non-emergency PTS for Surrey Downs patients

From 1 April 2018, non-emergency patient transport for all patients registered with a GP in Surrey Downs will be provided by Epsom and St Helier University Hospitals NHS Trust on an interim basis until a new service agreement has been finalised.

From 1 April, the phone number patients use to book transport will change. The new number is 01372 735430. This is the only aspect of the Patient Transport Service (PTS) that will change. The lines remain open 9am - 5pm Mon-Fri, excluding bank holidays.

If you have any queries about an existing booking or want to cancel a booking, please contact the patient transport desk on 020 8296 3845 (available 24 hours a day, seven days a week).

The non-emergency Patient Transport Service is designed for the non-urgent, planned transportation of patients with a medical need for transport, to and from premises providing NHS funded healthcare, and between NHS Healthcare Providers. A non-emergency patient is one who, whilst requiring treatment, which may or may not be of a specialist nature, does not require an immediate or urgent response.

Patients requesting PTS are subject to national eligibility criteria, which includes a standard GP assessment process based on current physical and mental health and mobility. Exclusions and exemptions may apply. Contact your GP to find out more.

Typical journeys offered to pre-qualified patients include:

  • Planned outpatient appointments - the routine movement of patients to and

from their place of residence and their outpatient appointment.

  • Discharge from hospital – movement of patients from acute and community,

mental health and diagnostic contractors in or around the commissioning area.

  • Admission to hospital - movement of patients from their place of residence

or another healthcare facility to acute, community, mental health and diagnostic contractors, in and around the commissioning area.

Patients sitting outside of the eligibility criteria will need to make their own way to and from appointments.