Language and communication barriers in healthcare settings can lead to problems with people accessing the advice and support they need.

To help ensure people's needs are being met, Surrey Downs, Guildford and Waverley and North West Surrey CCGs are working together to improve interpreting (spoken word or British Sign Language) and translation (written word and braille) services at GP appointments.

A new service is currently being designed that will offer patients the opportunity to receive support to communicate with their GP during their appointment. This could include providing information in different languages, having an interpreter during the appointment or making sure people can access information in different formats such as braille. The service will also include translation of patient records which a GP needs to understand.

We'd like to hear from people who work with patients and their families who may need help to communicate with their GP during their appointment. We're hosting a number of focus groups and interviews where we'd like to discuss the service. We will also be working with local groups to seek their views.

The focus group and interviews will take place on Tuesday 5 February at the H. G. Wells Centre, Church Street East, Woking, GU21 6HR, from 10.30am to 2.30pm.

If you would like to attend please register for your place by clicking here.