Coronavirus (COVID-19) Vaccination Enquiry Service

 Surrey Heartlands Covid-19 Vaccination Programme Logo


Details about the vaccination programme in Surrey are on the dedicated Covid-19 Vaccination Programme page of this website. Please have a look at the Coronavirus (COVID-19) Vaccination Updates page where you will find regular updates about the programme in Surrey Heartlands.


Vaccination Enquiry Service in Surrey Heartlands

Please note the following:

  • The Vaccination Enquiry Service is not able to answer any clinical questions. Patients with clinical queries relating to the vaccines are advised to contact their own GP or specialist.
  • You will not be able to book your vaccination on this number and we are unable to advise you of the likely date of your vaccination.
  • The NHS will contact you as soon as an appointment is available for you.


Second doses

Second doses of the Covid-19 vaccines are routinely offered around 11 weeks from the first dose being given. A Local GP-led vaccination site will contact individuals by text or by telephone to arrange an appointment to receive a second dose. In exceptional cases some people will be invited earlier. Please don’t contact the CCG or your GP practice about your 2nd dose appointment except if you have not been contacted by the 11th week. We are asking people to be patient you will be contacted.


Before contacting the Vaccination Enquiry Service, please have a look at our Coronavirus (COVID-19) Vaccination FAQs where you will find answers to a series of questions.

If you cannot find an answer to your question you can contact our Vaccination Enquiry Service via:

  • This email address is being protected from spambots. You need JavaScript enabled to view it.
  • 0300 561 2500
    lines are open from 9am to 4pm, Monday to Friday only.





Review Date: 2021-04-08
Review Due: 2021-05-05
Model Publication Scheme Class: Class 9: Services Commissioned