Language and communication barriers in healthcare settings can lead to problems such as delay or denial of care, issues with medication management and people not accessing services that help to keep them happy and healthy. The Surrey Heartlands Clinical Commissioning Groups (Surrey Downs, Guildford and Waverley and North West Surrey CCGs) wish to improve interpreting (spoken word or British Sign Language (BSL) and translation (written word and braille) services available during and in support of GP appointments.

A new contract for GP practices will shortly be procured. The service will offer patients the opportunity to receive support to communicate with their GP during their appointment. This could include providing information in different languages, having an interpreter during the appointment or making sure people can access information in different formats such as braille. The service will also include translation of important patient records which your GP needs to understand.

We’d like to hear from people who work with patients and their families who may need help to communicate with their GP during their appointment.

We hosted a number of focus groups and interviews on Tuesday 5 February at the H. G. Wells Centre in Woking and we now want to hear your thoughts on what a good interpreting and translation service could look like for you when attending your GP practice.

Please click one of the links below to complete the survey by Friday 29 March.

  • English We want to hear your thoughts on what a good interpreting and translation service could look like for you when attending your GP practice. https://www.smartsurvey.co.uk/s/T3PRW/
  • Polish Chcielibyśmy poznać Państwa zdanie na temat tego, jak powinny wyglądać dobre usługi tłumaczenia podczas wizyt w przychodni. Prosimy kliknąć tutaj, aby wypełnić ankietę i przekazać swoje opinie https://www.smartsurvey.co.uk/s/QQ4LT/
  • Urdu ہم آپ کے خیالات کو سننا چاہتے ہیں کہ آپ کی جی پی کے مشق میں شرکت کرتے وقت اچھی تفسیر اور ترجمہ سروس آپ کی طرح نظر آسکتی ہے. https://www.smartsurvey.co.uk/s/E2NGL/
  • Punjabi ਅਸੀਂ ਸੱਚਮੁੱਚ ਇਸ ਬਾਰੇ ਤੁਹਾਡੇ ਵਿਚਾਰ ਸੁਣਨੇ ਚਾਹੁੰਦੇ ਹਾਂ ਕਿ ਤੁਹਾਡੇ ਲਈ ਆਪਣੀ GP(ਜੀ.ਪੀ) ਪ੍ਰੈਕਟਿਸ ਵਿੱਚ ਆਉਣ ਵਾਲੇ ਸਮੇਂ ਵਿੱਚ ਵਧੀਆ ਦੁਭਾਸ਼ੀਆ ਅਤੇ ਅਨੁਵਾਦ ਸੇਵਾ ਕਿਸ ਤਰ੍ਹਾਂ ਦੀ ਹੋ ਸਕਦੀ ਹੈ। ਕਿਰਪਾ ਕਰਕੇ ਸਰਵੇਖਣ ਭਰਨ ਅਤੇ ਆਪਣੇ ਵਿਚਾਰ ਸਾਂਝੇ ਕਰਨ ਲਈ ਇੱਥੇ ਕਲਿੱਕ ਕਰੋ https://www.smartsurvey.co.uk/s/5Y0MJ/
  • Italian Siamo interessati a conoscere le tue opinioni in merito a quello che ritieni possa essere un servizio d’interpretariato e traduzione ideale quando ti rechi dal tuo medico curante (GP). Fai clic qui per completare il sondaggio e condividere le tue opinion https://www.smartsurvey.co.uk/s/BNAR1/
  • Chinese 我們希望了解當您到全科醫生診所就診時,您認為哪些口譯和筆譯服務對您有益。請按一下此處以完成本次調查並與我們分享您的看法。 https://www.smartsurvey.co.uk/s/K1H3L/