Information on NHS services over May Bank Holiday – Monday 25 May 2020

Information on NHS services over May Bank Holiday – Monday 25 May 2020

This bank holiday weekend we are supporting Surrey County Council’s public information campaign to stay safe outside your home whilst enjoying the countryside.

The Government has also released guidance on staying alert and safe (social distancing).

If you or someone you live with has coronavirus symptoms
• Stay at home.
• If your symptoms worsen or you feel that you cannot manage at home, please refer to the NHS111 online coronavirus service.
• Please do not go to your GP practice or community pharmacy.

Please note that Surrey Heartlands GP Practices will be closed under normal bank holiday arrangements this Monday 25 May.

If you or people you live with don’t have coronavirus symptoms and you think you need advice from a pharmacy for a health concern:

Pharmacy opening hours across Surrey Heartlands for Monday 25 May 2020 can be found pdf here (162 KB) . For national pharmacy opening hours please click here.
Pharmacists and their teams are an essential part of the NHS and need your help and support during the coronavirus pandemic.
Always treat staff with respect, they are doing their best to provide you with the medicines and advice you need.

Important information on prescriptions during the COVID-19 pandemic

1. Order repeat prescriptions in your usual quantities at the usual time. Over ordering of your medicines may mean someone else has to go without their medicines.

2. Order your usual prescription online or by an app. Do not go to your pharmacy to order prescriptions and only phone them if you cannot order online or by an app. You can order repeat prescriptions on the NHS App and through your GP surgery or pharmacy’s online service, where available. You can find out about ordering medicines online at

3. If you have a prescription to collect:
• If you are 70 or over, have a long-term health condition or are pregnant you should arrange collection by a relative or friend, or ask your pharmacy for advice about delivery
• Ask any relatives and friends who are delivering your medicines to make sure they have seen you pick up the bag
• If your medicines are being delivered make sure you keep a safe distance when you receive them.

4. For everyone else, if you are going into a pharmacy in person, follow social distancing rules and the rules put in place by the pharmacy to protect you and their staff.

5. Pharmacies may have altered opening times to manage their workload – find out your local pharmacy opening hours here.

6. Sales of some medicines may be restricted in quantity by pharmacies to ensure that there is enough for everyone.